FAQS
Vixerealm Frequently Asked Questions (FAQ)
Order Processing & Shipping
Q: I just placed an order. When will it ship?
A: We process and ship orders within 3-5 business days. Delivery times vary by location, typically taking 2-4 weeks. Estimated delivery times are available on each product page.
Q: How can I track my order?
A: Tracking numbers are updated within 3-5 days after shipment. If you haven't received tracking information after 7 business days, please email vixerealm.service@gmail.com.
Returns & Exchanges
Q: Can I return items if I'm not satisfied?
A: We offer 30-day hassle-free returns. Items must be in original condition, and return shipping is the customer's responsibility. Full refunds will be issued upon receipt of returned items.
Q: What if my item is defective?
A: We provide a 100% refund guarantee for defective items. Please contact our customer service with photos of the issue at vixerealm.service@gmail.com.
Order Modifications & Cancellations
Q: Can I cancel my order?
A: Orders can be cancelled within 8 hours of placement by contacting vixerealm.service@gmail.com. Shipped orders cannot be cancelled.
Q: I entered the wrong address. What should I do?
A: Address corrections must be requested within 8 hours of ordering. Please email us immediately at vixerealm.service@gmail.com.
Payments & Invoices
Q: What payment methods do you accept?
A: We accept Visa, MasterCard, PayPal and other major payment methods. All transactions are securely encrypted.
Q: How can I get a receipt/invoice?
A: Please note "Invoice required" in order comments with your company name and tax ID. E-invoices will be emailed within 7 business days after shipment.
Product Information
Q: How do I choose the right size?
A: Detailed size charts are available on each product page. For personalized advice, contact our customer service at vixerealm.service@gmail.com.
Q: Are your products authentic?
A: All items are 100% authentic, sourced directly from brand partners and authorized manufacturers.
Customer Service
Q: What if I receive wrong/missing items?
A: Please keep original packaging and contact us within 24 hours with photos at vixerealm.service@gmail.com. We'll arrange replacements or refunds after verification.
Q: How should I care for my garments?
A: Each item includes care instructions. We recommend hand washing or using mesh bags for machine washing, and avoiding direct sunlight when drying.
Additional Questions
Q: Do you offer wholesale/bulk orders?
A: We welcome business inquiries. Please email your bulk order requirements to vixerealm.service@gmail.com for special pricing.
Q: How can I contact customer service?
A: Reach us at:
Email: vixerealm.service@gmail.com
Business Hours: Monday-Friday 9:00-18:00 (GMT+8)
For faster response, please include your order number and detailed query.
Note: Due to high inquiry volume, responses may take 1-2 business days. We appreciate your patience.